Paperwork, lines, hours on hold: There's a 'Time Tax' on Americans who need help most

Annie Lowrey explores the administrative burdens people face applying for government benefits. It's not just about wasted time: "When the government treats us like this, we don't trust it," she says.

Annie Lowrey explores the administrative burdens people face applying for government benefits. It's not just about wasted time: "When the government treats us like this, we don't trust it," she says.